During this time, search results in OneDrive and SharePoint will use the old URL. Search and DelveĪfter a UPN change, it might take a while for files at the new OneDrive URL to be indexed. To update the Office Backstage View to display the changed UPN, the user will need to sign out and then sign in using the Office client. Office Backstage ViewĪfter a UPN change, although Office will continue to work as expected, the user's original UPN will continue to be displayed in the Office Backstage View. The user will need to re-share the files. If a user shared OneDrive files with others, the links will no longer work after a UPN change. Any links to the files (including browser favorites, desktop shortcuts, and "Recent" lists in Office apps and Windows) will no longer work. Open a notebook in OneNote for Windows Recent files listsĪfter a UPN change, users will need to browse to re-open active OneDrive files in their new location. OneNoteĪfter a UPN change, users will need to close and reopen their OneNote notebooks stored in OneDrive. Synced team sites are not impacted by the OneDrive URL change. The error will go away when the UPN change has been fully propagated and the sync app is updated to use the user's new OneDrive URL. While the UPN change is propagating through your environment, users may see an error in the OneDrive sync app that "One or more libraries could not be synced." If they click for more information, they will see "You don't have permission to sync this library." Users who see this error should restart the sync app. The sync app (on both Windows and Mac) will automatically switch to sync with the new OneDrive location after a UPN change. In this case, if you changed the prefix to user2 and the suffix to, the user's OneDrive URL would change to:Īfter you change a UPN, any saved links to the user's OneDrive (such as desktop shortcuts or browser favorites) will no longer work and will need to be updated. If the user's UPN contains an underscore, it will be present in the resultant OneDrive URL.
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